Author: Louise Findlay

Hypercare After Go-Live

How to Combine Coaching, Usage Analytics, and Continuous Learning Whether SAP, Oracle, Midland Trent, Coupa, your implementation go-live is a monumental and critical milestone for the growth of your organisation. However, it is not the end of the journey. In some cases, the real challenge begins during hypercare; for others it is a stage of […]

Oracle Fusion Cloud Quarterly Updates

How to Build a Training-and-Test Cycle Which Keeps Up Oracle Fusion Cloud operates on a quarterly update model. These updates introduce new features, enhancements, and changes across finance, HR, and procurement. However, keeping up with these updates can not always be as straightforward as we’d wish. It’s not unusual for organisations to struggle to align training, […]

Digital Adoption Platforms for ERP: What SAP’s WalkMe Acquisition Signals for End-User Enablement

What SAP’s WalkMe Acquisition Signals for End-User Enablement SAP’s acquisition of WalkMe signals a shift in how S/4 programmes can approach user enablement. With WalkMe the focus can move beyond simple delivery towards sustained adoption and performance. In this article we look at what this can mean in practice, signpost further guidance, and outline how iTrain can support your […]

From Oracle EBS to Oracle Fusion Cloud

People Enablement Lessons from the Migration Path The move from Oracle E-Business Suite (EBS) to Oracle Fusion Cloud is accelerating, and many organisations are now actively planning or delivering migration programmes. However, organisational success can depend less on the system itself and more on how effectively users adapt. This article will explore the key considerations, highlight further […]

Coupa InvoiceSmash AI

Cleaner Non-PO Invoicing Non-PO invoicing has long been a source of inefficiency within finance teams, and many organisations are now exploring AI-led solutions to address it. Coupa InvoiceSmash AI represents a practical shift in how invoice processing is handled. This article explains how the solution works, signposts further reading, and outlines how iTrain can support effective adoption. […]

Oracle Fusion ERP Training for Approvals

Oracle Fusion ERP Training for Approvals: AME, Delegations, and Audit-Friendly Workflows Approval workflows sit at the centre of Oracle Fusion ERP processes. Whether in finance, procurement, or HR, approvals control how transactions move through the organisation. They ensure accountability, enforce policy, and support compliance. However, many organisations underestimate the complexity of these workflows. Training is often limited […]

Oracle Guided Learning for Fusion

Building In-App Guidance That Survives Quarterly Change Oracle Fusion Cloud evolves continuously. Quarterly updates introduce new features, layouts, and process changes. However, maintaining consistent user support is challenging. In-app guidance must keep pace with these updates. How can organisations design Oracle Guided Learning that remains effective through ongoing change? What Is Oracle Guided Learning for Fusion? […]

Agentic AI in Coupa

Agentic AI: How “Autonomous Spend Management” Changes Roles in Procurement and AP Procurement and accounts payable are entering a new phase of automation. Coupa’s introduction of agentic AI signals a move towards autonomous spend management, where systems take a more active role in decision-making. This article explains what this means in practice, points to further guidance, and outlines how iTrain […]

Joule and AI Agents in SAP

End-User Use Cases for Finance and Procurement (and the New Training Needs) SAP’s expansion of Business AI is moving quickly from strategy to execution, with Joule at the centre of this shift. As AI becomes embedded within core workflows, organisations need to understand not only the technology but also the practical implications for users. This […]

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