iTrain is a specialist provider of services to corporate and public sector companies. We differentiate ourselves from our competitors in the depth of expertise and experience that we maintain within our staff team and the flexibility of the services that we provide. We differentiate ourselves by maintaining a complete open book standard for all of our costings that guarantees value for money.
iTrain operates a strict policy of only using in-house full-time employees to deliver our services. This will allow us to guarantee continuity of service throughout the lifetime of our customer partnership with you and the level of quality of all of the services we shall provide. We will not therefore be outsourcing any of the proposed services detailed in this document.
Our commitment to using full-time employees is also matched through the depth of skills within our team and the ability to offer excellent commercially competitive packages to you that emphasise both quality and value for money.
iTrain will provide a fully qualified management and consulting team to support your statement of requirements. The team will be pleased to adopt and sustain in-house programme standards, partnering and liaising with your team.
iTrain uses the full Prince2 project management methodology supported by our formal Quality Management System to deliver required project controls and reporting. A key element of iTrain’s Prince2 approach is to establish and maintain appropriate levels and methods of communication, emphasising support for formal control and the essential nature of informal communication and partnership that is the backbone of a successful project. Typically this would include weekly highlight reports associated with meetings between project team members, summary of progress during last reporting week; list of products started/completed during reporting period; Staffing used, unplanned absences and impact on target; Problems/issues identified and suggested remedial actions for discussion/agreement; forward look for next reporting period. In addition, more formal project meetings can coincide with key milestones sign-off. We will be pleased to support required reports. Project governance can be provided through the use of Prince2 and methods, including but not limited to:
- Formal identification of project deliverables
- Auditable Quality Assurance of all project deliverables
- The development and maintenance of a Project Initiation Document (PID)
- Full risk assessment, regular highlights reports and maintenance of risks and issue logs
- Formal and informal communications, including regular project team meetings
- Development and maintenance of Microsoft Project-based project plans
- On-site management of iTrain resources
Accessibility: iTrain does not anticipate any significant accessibility issues arising from this work. Work will be carried out during normal office hours at the specified CE Electric site in Shiremoor, UK, and elsewhere and iTrain personnel shall comply with all security requirements specified by you. Our team will be available onsite at the convenience of your team.
Staffing: iTrain comprises only permanent staff who receive induction into the company, practices and areas of work for all new projects. We have proposed a fully operative team for the duration of your project with deep experience of programme management and delivery for public shared service projects.
Our proposal guarantees continuity of personnel during and beyond the completion of the contract. Furthermore, our team has many years experience working together on similar projects and will therefore “hit the ground running” in readiness for your project start point. We can warranty the availability of the team.
Sub-Contracting Arrangements: To warranty the quality and continuity of service to our customers, it is iTrain’s policy not to employ sub-contractors for training and consultancy services.
Recruitment, staff development and training policies: iTrain maintains formal policies and procedures for staff performance and delivery reviews, from which development needs and associated training plans are developed and managed. If your team determines that the work of any of our team is not of a sufficiently high standard, we would be pleased to escalate these issues through the Enterprise Director and, if required, provide alternative arrangements, without any additional cost.
iTrain Quality Programme (abbreviated)
The iTrain Senior Management Team, led by the iTrain Board of Directors, have developed and maintain a formal Quality Management System (QMS) that has been externally assessed as compliant with ISO 9001:2008. The QMS espouses two key principles:
- everything starts and ends with the customer
- continuous improvement is key to our success
iTrain employs a staged solution delivery process that is adaptable to customer requirements and methodologies, comprising: Define, Design, Develop and Deploy. Close customer contact is regarded as essential at every stage of this process and within the formal structures of Prince2 methodology, formal review and customer sign off of key deliverables is mandated by every project plan. We will therefore fully support your quality assurance and other required methodologies. All solutions are managed throughout the delivery lifecycle by a Prince2 trained project manager who at the start of every project is required to develop and subsequently maintain an internal project initiation document. The PID is a living document throughout delivery and includes understanding the customer’s team, with whom the project manager liaises throughout and especially in the verification and validation of key product deliverables. The PID also includes the definition of all project governance measures to assure quality, including customer communications, formal meeting structures and responsibilities for sign-off of milestones and deliverables. iTrain is fully committed to the provision of quality assurance controls throughout your project and we will incorporate QA measures within any proposed draft project plan.
Customer Satisfaction Assessment
As part of the project delivery process, our procedure mandates that customer satisfaction assessment is carried out and the outputs are assessed by the iTrain senior management team, chaired by the Managing Director each quarter. iTrain fully appreciates that “customer” does not mean one person or one group and that true continuous improvement relies on capturing views and suggestions from as many involved parties as possible. To reflect this, iTrain maintains two types of satisfaction assessment for Learning & Development: one to capture and assess feedback from those directly receiving the service, and the other aimed at managers responsible for acquiring the service. These surveys are fully adaptable to meet customer needs as required.
iTrain Education Equal Opportunity Policy (abbreviated)
iTrain is committed to providing equal opportunity employment to all employees and applicants, and to providing and maintaining an environment where all staff, whatever their working pattern, no matter what their age, sex, sexual orientation or marital status, race, religious beliefs, nationality, ethnic or national origin, disability, part-time working, responsibility for dependants, political beliefs, trade union membership or trade union activity have the right to be treated on the same basis in fair competition. If employees have any concerns about discrimination in the work place they can talk directly to the HR Manager. We will make sure that employees are free to raise concerns without any fear of reprisal. Anyone found to be engaging in unlawful discrimination will be disciplined, and risks being dismissed. iTrain will not accept instructions from clients that indicate an intention to discriminate unlawfully. The iTrain Equal Opportunities Policy is reviewed on a regular basis ensuring its objectives are met and that it abides by all statutory obligations.
iTrain Education Health and Safety Policy (abbreviated)
“You are reminded that it is a condition of your assignment that you take all reasonable steps to safeguard your own safety and that of others who may be affected by your actions at work. When reporting for work at client sites some clients will give you a short health, safety and welfare briefing covering local policies and requirements. If this is not the case you should ask your line manager or project manager what arrangements are in place for health, safety and welfare.”
Knowledge Transfer and Education Support
A core and long standing ability of iTrain is the delivery of effective knowledge transfer; our services and approach are proven and recognised and iTrain are the leading independent provider of Oracle knowledge transfer and education services. Many public sector companies have utilised our training professionals and our education and consultancy services are integrated and supplied to Public and Private Sector bodies and System Integrators alike covering the breadth of Oracle and Siebel Application and Technical services. Our approach for you will be to integrate the knowledge transfer required into the transition programme as depicted in our integration and development methodology, to ensure the Councils personnel are fully equipped for the support and day to day running of its applications. We will all so provide free access to our standard applications and technology training courses to ensure there is no costs restriction on the development of these personnel
Our knowledge of Oracle applications has led us to work with some of the largest organisations directly and also with their partners, for example DWP, Home Office, Accenture, Steria, NHS, Fujitsu, Logica, ITV, Bovis, MHRA, eMap, Greater Manchester and South Yorkshire Police Forces, and Scottish Power. Our primary customer sector is the Public Sector and Local Government, where iTrain have delivered a range of consultancy and education projects. These include many Oracle Application projects with customers including Cheshire, Northumberland and Leicestershire County Councils, Newport and Norwich City Councils and London Boroughs such as Greenwich and Barking and Dagenham.