Below is a list of terms and conditions for course booking as well as our website warranties.
Terms and Conditions
The Purchaser, by confirmation of booking, fully accepts iTrain Terms and Conditions as below:
The Purchaser contracts with iTrain on its own behalf or on behalf of delegates enrolled by the Purchaser. The following terms and conditions supersede and replace any previous agreements or representations made between the Purchaser and iTrain for the provision of training or consultancy services.
These terms and conditions shall prevail notwithstanding any terms and conditions contained in any order submitted by the Purchaser. Any variation to these terms must be agreed in writing by iTrain.
The Purchaser hereby certifies that unless otherwise notified to and agreed with iTrain all Delegates are employed directly by the Purchaser and the Purchaser undertakes to bring these terms and conditions to the attention of Delegates.
3. Confidentiality and Copyright
The Purchaser and Delegate will not :
a) Disclose or provide or make available to any person other than the Purchaser or iTrain, or remove from iTrain’s premises, any iTrain materials or copies thereof acquired as a result of receiving iTrain’s education without iTrain’s prior written consent.
b) Copy in whole or in any part any Training materials acquired as a result of receiving iTrain’s education except under the supervision of and in accordance with the written instructions of iTrain’s personnel.
iTrain uses materials owned and licensed by iTrain Venues Limited. The materials and courses are provided by iTrain are for the exclusive use of the Purchaser and Delegates. All rights in such materials and courses are reserved.
The recording, copying, loan, unauthorised hire, public showing or broadcasting of such materials and courses is prohibited.
In no event should iTrain be liable for indirect or consequential loss suffered by the Purchaser or Delegates arising out of iTrain’s performance under this agreement.
5. Start Date and Delivery
On-site courses and Scheduled courses will commence on the date specified by iTrain in the confirmation of acceptance issued to the Purchaser. iTrain shall not be liable for any costs or damages suffered by the Purchaser or Delegate as a result of any delays in delivery or the cancellation or postponement of either On-site or Scheduled courses.
iTrain course durations may be subject to change dependent on attendee numbers, subject to completion of published content, full fee applicable.
6. Cancellation, Transfers and Refunds
a) The Purchaser agrees to pay iTrain the following charges in the event for whatever reason a delegate fails to attend or withdraws from a Scheduled course or that an On-site course is cancelled or transferred without providing at least twenty working day’s written notice prior to the scheduled start date of the course.
Written Charge Cancellation Charge Transfer Date Charge
11-20 days 50% 20%
1-10 days 100% 75%
b) In the event that in respect of the same booking the Purchaser transfers a Delegate for a second time the Purchaser shall pay to iTrain an amount equal to the above cancellation charges.
c) In the event that a refund is due, these will be paid to originating account, less 4% card merchant fees where relevant per 6a. For the avoidance of doubt a full refund (less 4% card merchant fee) will only be due for cancellations made on or before 20 days of your course date.
7. Payment Terms
iTrain’s fees are payable by the Purchaser by the earlier of:
30 days of invoice date
10 days before commencement of training.
Delegates may be refused admission on a course if payment has not been received. All fees published are subject to VAT.
The Purchaser will not assign the benefit of this Agreement without obtaining the prior written consent of iTrain.
It is the responsibility of the Purchaser’s organisation to ensure that the delegates meet the specified course pre-requisites.
10. Single Company Events
Unless otherwise agreed, the customer will be responsible for the provision and set up of all equipment including computer hardware and software for training being conducted on their premises.
Unless otherwise agreed in writing, the Purchaser will be responsible for the provision and compliance of software for single company training hosted at an iTrain centre, or delivered on the Purchasers site.