Author: Louise Findlay

Agentic AI in Coupa

Agentic AI: How “Autonomous Spend Management” Changes Roles in Procurement and AP Procurement and accounts payable are entering a new phase of automation. Coupa’s introduction of agentic AI signals a move towards autonomous spend management, where systems take a more active role in decision-making. This article explains what this means in practice, points to further guidance, and outlines how iTrain […]

Joule and AI Agents in SAP

End-User Use Cases for Finance and Procurement (and the New Training Needs) SAP’s expansion of Business AI is moving quickly from strategy to execution, with Joule at the centre of this shift. As AI becomes embedded within core workflows, organisations need to understand not only the technology but also the practical implications for users. This […]

SAP ECC to S/4HANA Deadline

What 2027 Means for Training, Adoption, and Change Risk SAP’s ECC end-of-maintenance in 2027 is approaching quickly. For many organisations, this is no longer a distant milestone. If no action has already been taken it is an active programme risk. However, the challenge is not only technical. Migration to SAP S/4HANA introduces changes to processes, roles, […]

Oracle Fusion Security Roles: RBAC & Least Privilege

RBAC, Privileges, and How to Train Role Owners for Least-Privilege Access Oracle Fusion Cloud security is built on role-based access control. However, many programmes struggle to design roles that are both effective and compliant. Security roles affect access, audit, and risk. Therefore, they must be designed carefully and supported by proper training. This raises an important […]

Data Integrity in ERP

The Secret Ingredient in Oracle and SAP Success Data integrity is frequently underestimated during ERP programmes. Yet poor data quality remains one of the most common causes of underperformance. Reporting errors, unreliable analytics, and failed automation initiatives almost always originate from incorrect or inconsistent data entry. Technology alone does not resolve this problem. Strong data […]

Reducing Government Reliance on Expensive Interims

Bridging the Skills Gap UK government departments continue to rely heavily on external contractors and interim staff. In some organisations, these costs account for a significant proportion of total headcount expenditure. While interims provide short-term capacity, prolonged dependency creates structural cost pressure and operational risk. The underlying issue is not resourcing alone. It is a persistent […]

SAP S/4HANA Public Cloud in UK Government

Is the UK Government Ready for Continuous Updates? SAP S/4HANA Public Cloud represents a fundamental shift for UK government organisations. Traditional ERP platforms followed predictable upgrade cycles, often years apart. Public Cloud introduces continuous, incremental updates throughout the year. This evergreen delivery model changes not only how technology is managed, but how organisations must learn, govern, […]

Coupa in the Public Sector

UK public sector procurement increasingly carries explicit social value obligations. These include SME participation, ethical sourcing, and environmental accountability. While policy frameworks define intent, platforms such as Coupa provide the mechanisms to evidence delivery. However, technology alone does not deliver social value outcomes. Without structured training and change enablement, Coupa risks becoming a transactional system rather than […]

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