Transport For London

Transport for London (TfL) was created in 2000 as the integrated body responsible for the Capital’s transport. Having selected and purchased the complete SAP Suite, Transport for London are presently engaged in the implementation and ongoing rollout of one of the largest SAP installations in the UK. The TfL team, based in London, have replaced all legacy systems including FI/CO, Procurement, HCM, CRM and Time Control systems.

Enabling Change

iTrain were appointed as the major training partner for the programme and have been working with TfL continually since then. iTrain are responsible for working with the wider TfL team to develop and deliver a complete range of training programmes to super user and end users across the entire business suite. iTrain has provided on-site training across London and the South-East of England to support a highly complex rollout of the new business processes and procedures. The iTrain team were responsible for the incorporation of the new procedures into the programme materials (both classroom and eLearning), for the ongoing presentation of the new system and also for the business process changes associated with the programme. iTrain Education’s services were instrumental in the effective re-organisation and realisation of savings for TfL.

iTrain continued supporting TfL in the delivery of the SAP FI/CO, HCM and CRM solution, further training administration and HR roll-out activities, the update of existing training materials and the delivery of an organisation-wide change management project, in order to ensure that TfL fully realized the benefits of its investment. iTrain continues to support the Tfl training and development programme with the delivery of wider training including Prince 2.

Transformation Benefits

Resource flexibility to enable TfL to meet the changing training needs depending on the system development programmes.
Benefit from the ‘best practice’ experience and exposure of iTrain trainer/consultants.
Resource ‘pool’ approach ensures fast induction of iTrain employees assigned to projects at TfL and therefore efficient resource management.