AHI Carrier

Case Studies image AHI Carrier

AHI Carrier

AHI Carrier Corp. is the world’s leader in high technology heating, air-conditioning and refrigeration solutions. Carrier experts provide sustainable solutions, integrating energy efficient products, building controls, and energy services for residential, commercial, retail, transport and foodservice customers. Founded by the inventor of modern air conditioning, Carrier improves the world around us through engineered innovation and environmental stewardship. Carrier is part of United Technologies Corp., a leading provider to the aerospace and building systems industries worldwide

Enabling Change

AHI Carrier has implemented a range of finance and HR modules to support its business operations in EMEA, Russia and Australia/New Zealand as well as the head office in Sharjah, UAE.  AHI Carrier appointed iTrain as its major training and support partner as it required an experienced partner to support the rollout of various modules, starting with FI-CO and HCM, integrated with Order Management, to support dealers placing orders throughout the network.  iTrain engaged and Agile based programme to handle a range of complex user stories for the different dealer networks.  The extensive training programme was delivered across the regions in EMEA and APAC.  The training rollout was customised to the systems and processes deployed by AHI Carriers and significant enhancements to the look and feel of the application as well as training delivered on a global basis using classroom and eLearning.

Transformation Benefits

  • Extensive business  efficiency benefits from the rollout of systems.
  • Improved productivity for users with extensive training programme.

“We have been highly impressed by the quality of the team provided by iTrain.  They have excellent knowledge of the application systems and are also very approachable and supportive of our business needs.  When we understood how important it was for our business we needed to engage a partner to help deliver the system that knew how to provide expert training.  It was only when we found iTrain that we were able to deliver our business plans and rollout our systems to our global dealer network. ”

Narasimha Rao (AHI IT Director)

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